Your privacy is our priority
1. Who are we?
This privacy statement applies to the website palavratextworks.com. The data controller responsible for processing your personal data is:
Palavra Text Works
Registered office: Vrijheidstraat 18, 3010 Leuven
Company number: 1037.861.297
If you have any questions regarding the processing of your personal data, you can always contact us by email: info@palavratextworks.be. By personal data, we mean information that identifies you or establishes a link to you as a natural person.
2. Data processing
We process only the data necessary for the provision of our services. We collect various types of personal data, depending on the services you purchase from us and/or use on our website.
This data processing is carried out at all times in accordance with the provisions of the General Data Protection Regulation (GDPR), as well as with the provisions of federal and Flemish legislation on the protection of natural persons with regard to the processing of personal data. Below you will find an overview of the data we process, the purpose of this processing, the legal basis we use for this, and how long we retain this data.
Contact data
Data: name, email address.
Purpose: We collect and process your contact details to process your order and fulfil the contract you have entered into with us, as well as to answer your queries and for direct marketing purposes (such as our newsletter). We also use your data to publish reviews of our products and services and when you leave comments on our website.
Legal basis: Performance of the contract and consent.
Retention period: We retain this data for as long as necessary to process your quote request and its subsequent fulfilment, and for a maximum of 2 years after the last contact, unless a longer retention period is required by law or you submit a request for deletion earlier.
Uploaded documents
Data: uploaded documents
Purpose: We collect and process the documents you upload and the associated data to assess your request for a quote, provide an accurate price estimate, and communicate with you regarding this request.
Legal basis: Performance of the contract (or pre-contractual measures at your request) and, where applicable, your consent.
Retention period: We retain this data for as long as necessary to process your quote request and its subsequent fulfilment, and for a maximum of 2 years after the last contact, unless a longer retention period is required by law or you submit a request for deletion earlier.
3. Protection
We make every reasonable effort to protect your data. We implement the necessary measures to safeguard your personal data against loss or any form of unlawful processing.
4. Third parties
We will not pass on your personal data to third parties without your consent, unless we are required to do so by law or where this is necessary for the running of our business. We will never sell your personal data to third parties. We only share your data with the website platform: jouwweb.nl
5. Rights
As a data subject, you have various rights regarding the personal data collected about you. If you wish to exercise any of the following rights, please contact us by email.
You have the following rights:
• Right of access and to obtain a copy;
• Right to rectification;
• Right to erasure (right to be forgotten);
• Right to restriction of processing;
• Right to object;
• Right to data portability.
When you submit a request to exercise your rights, we must first and foremost be able to verify your identity. For this reason, you must provide a copy of your identity card with your request.
Exercising your rights is, in principle, free of charge. If your request is unfounded or excessive, we may charge a reasonable fee to cover the administrative costs incurred. We may also choose not to comply with your request. In that case, you will always be informed of the reasons for this.
We will always inform you of the outcome of your request within four weeks at the latest.